A workflow playbook for reducing onboarding friction and preventing early‑stage support failures.

Sanitized support-operations portfolio showing triage, escalation design, QA coverage, and a lightweight AI triage evaluation workflow

A knowledge base covering common fintech customer support scenarios, KYC troubleshooting, transaction issues and account management

A collection of customer service case studies covering escalation handling, operational efficiency and agent onboarding

AI powered support workflow tool that matches tickets to documentation, drafts responses, and publishes KB articles to Notion via Claude API and Cloudflare Workers.

A comprehensive guide to mapping customer journeys across fintech, telecom and BPO support environments

Interactive dashboard uncovering ticket trends, SLA performance and backlog risks in customer support operations using Tableau and Excel.

AI-governed support triage pipeline: confidence-threshold routing, human-in-the-loop queue, hallucination-gated auto-resolution, full audit trail, and cost telemetry. Built in one day for $0.75.

A comprehensive guide to customer support operations, escalation handling, SLA compliance and ticket management

AI-powered workflow for detecting emerging support trends, recurring customer friction, and product issues from support tickets.

Support operations intelligence platform for SLA monitoring, breach prediction, risk scoring, and ticket prioritization.

A Streamlit-based B2B customer support operations simulator for ticket management, SLA tracking, escalation workflows, subscription support, loyalty benefits, and membership operations.

Profile of Assembled — support workforce + AI agents platform

GitHub Action for SLA policy triage from GitHub Issues with optional Zendesk CSV fallback, escalation routing, and recurring support queue handoff workflows

Prioritize your most valuable customers automatically with this n8n workflow automation. It detects VIP Zendesk tickets, creates AI-powered summaries, alerts available agents in Slack, and bundles non-VIP tickets into a single email digest for faster support and efficient ticket management.

n8n workflow for AI-based support ticket escalation risk detection, scoring, and routing

Next.js support operations workbench for scoped AI-assisted changes, testing, validation, and review.

AI-assisted helpdesk platform with ticket triage, grounded support guidance, rewrite tools, feedback capture, and analytics.

A library of Standard Operating Procedures for customer support operations across BPO, Fintech and Telecom environments

A practical guide to CRM ticket management, lifecycle workflows and best practices using HubSpot, Zendesk and Freshdesk