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csat

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A machine learning classification project to predict Flipkart customer satisfaction (CSAT) scores based on customer service data. This project identifies key drivers of satisfaction using data preprocessing, feature engineering, handling class imbalance, and comparing ML models like Random Forest, XGBoost, and LightGBM.

  • Updated Jul 10, 2025
  • Jupyter Notebook

n8n Post-Delivery CSAT Automation using Gmail, Google Sheets, and Typeform. Automates survey emails, collects customer feedback, tracks CSAT scores, updates records, and alerts teams on low ratings. Perfect for eCommerce, logistics, customer experience, and support automation workflows.

  • Updated Jul 8, 2026

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