A proactive contact center AI agent built on Cognigy.AI: flow, trained intents, lexicon slot filling, a vulnerable customer escalation policy, three channels, and a native Playbook regression suite that runs headless in CI
chatbot nlu regression-testing contact-center slot-filling voice-assistant conversational-ai intent-classification cognigy ccaas nice-cxone cognigy-cli
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Updated
Aug 3, 2026 - JavaScript