ccaas

This repository serves as a guide for getting started with building and customizing on Avaya Experience Platform™.

Multi tenant PBX for the Cloud PBX Service providers and MVNOs

Zero-dependency MCP server that puts your Five9 domain in your AI's hands. 73 tools for campaigns, users, skills, lists, dispositions, and IVRs. Works with Claude and ChatGPT, one-click deploy to Cloudflare Workers.

A maintained and consistently updated fork of ViciDial.

IVR Panel (both frontend and backend i wrote in laravel 5.6 in 2018) with Client, Reseller and Admin User roles

Cascade is an open source, future project for the OpenStack ecosystem.

Syncs agent status between Salesforce and Genesys Cloud CX (CCaaS)

Balto is a contact center AI platform that pairs live human agents with real-time AI to improve conversation quality, compliance, efficiency, and revenue. Its unified system delivers real-time agent guidance (Agent Assist), automated quality assurance that auto-scores 100% of interactions, real-time compliance monitoring and risk alerting, AI…

A proactive contact center AI agent built on Cognigy.AI: flow, trained intents, lexicon slot filling, a vulnerable customer escalation policy, three channels, and a native Playbook regression suite that runs headless in CI

8x8, Inc. is a San Jose, California headquartered cloud communications provider that sells an integrated UCaaS, CCaaS and CPaaS platform (marketed as XCaaS) to business buyers in its home market of the United States and internationally.

Reference architectures, cost models, and sales-engineering playbooks for enterprise Voice AI, CPaaS, and CCaaS systems. Focused on low-latency voice, LLM integration, reliability, and real-world buyer tradeoffs in production environments.

Genesys is a global cloud customer experience (CX) and contact center software company whose flagship Genesys Cloud CX platform powers omnichannel customer engagement, routing, workforce management, and AI-driven orchestration.

CloudTalk is an AI-powered cloud call center and business phone system (CCaaS) for sales and customer support teams, backed by Point Nine. Its public REST API (served at https://my.cloudtalk.io/api, published as OpenAPI 3.0.1 version 1.7) lets developers automate calls, contacts, agents, groups, phone numbers, campaigns, tags, SMS, blacklists and…

NewVoiceMedia is a cloud contact-center (CCaaS) platform founded in the UK and acquired by Vonage in 2018, now delivered as Vonage Contact Center (VCC). Its developer program, still published under the newvoicemedia.com domain and the VCC documentation, exposes a suite of REST APIs for managing customer interactions, agent presence and…

The install script for PortSIP PBX.

Cresta is a Mountain View / Sunnyvale, California contact center AI company spun out of the Stanford AI Lab and founded in 2017 by Zayd Enam, Tim Shi, and Sebastian Thrun. The platform unifies human and AI agents for the enterprise contact center across voice, chat, and SMS, combining real-time agent assist, autonomous voice and digital AI agents…

Parloa is an enterprise conversational AI platform for contact centers that automates voice and chat customer interactions across industries including financial services, utilities, eCommerce, healthcare, media, and IT.

Regal is a New York City-based AI Agent Platform purpose-built for contact center operations. The Regal platform lets enterprises design, test, deploy, monitor, and continuously improve AI Phone Agents, SMS Agents, Chat Agents, and WebRTC Voice Agents for inbound and outbound use cases including sales, customer support, scheduling, collections…

Five9 is a leading cloud contact center (CCaaS) platform providing inbound, outbound, blended, and omnichannel customer engagement with intelligent virtual agents, workforce optimization, agent assist, and analytics.

Observe.AI is a contact center artificial intelligence platform that deploys purpose-built AI agents across voice and chat to resolve customer inquiries end-to-end, assist frontline agents in real time, and evaluate performance at scale.