Sandbox environment for deliberately breaking application components to simulate real-world incidents and practice support workflows. 🐞

Save persistent data or file in UserDefaults, Keychain, File System, Memory Cache, URLCache

PowerShell script that automates log file cleanup based on retention rules defined in a CSV. Includes a log generator for testing.

FastAPI audit logging and observability project with structured JSON logs, request IDs, Docker, Kubernetes, and GitHub Actions.

PowerShell script that checks server availability from a CSV list and updates their status.

Local support-engineering portfolio lab for SaaS ticket triage, SQL investigation, SLA prioritization, customer replies, and engineering escalations.

Mock HR and financial application support portal demonstrating incident intake, knowledge management, SLA tracking, SQL reporting, documentation, and user training.

A SQL data investigation project simulating real Application Support Analyst work, including troubleshooting queries, data analysis, and realistic support tickets.

PowerShell script to monitor Windows services, enforce desired state (Running/Stopped), and log results.

A basic project support bootstrap that will handle documenting, testing, reporting and security analysis of your application.

Application support runbook lab with incident triage, UAT, SQL checks, release checklists, and a FastAPI ticket tracker.

Advanced PostgreSQL project - banking app support schema with incident tracking, window functions, CTEs, stored procedures and operational views

Hands-on Kafka practice with Docker, K8s, and Python

Incident management dashboard for support teams with SLA monitoring, ticket tracking, and operational reporting.

Simulated application support investigation using the Olist Brazilian E-Commerce public dataset, structured the way a real payment reconciliation ticket would be worked, from initial setup through to findings and remediation.

AI-powered log analysis & incident triage tool for Application / Production Support. Paste logs or upload files → get severity, root cause, next steps, grep queries & ticket summary.

QA Automation & Application Support Engineer specializing in Playwright, API testing, AWS troubleshooting, and SaaS platform reliability.

Deterministic incident triage for application logs with evidence-based findings, FastAPI and CLI interfaces, SQLite history, Docker, and CI.

Python Backend / API Automation profile: QA/API, application support, internal tools, DriveDesk evidence, FastAPI, Docker.

Aspiring IT Support & Application Support Analyst focused on troubleshooting, system support, and SQL-based applications.