feat/chatbot context handoff

8cbc_backend/controllers/calls/calls.controller.ts

@@ -228,11 +228,17 @@ const CallsController = () => {
       "Other",
     ]),
     reason: z.string().optional(),
+    aiSolutionsSummary: z.string().optional(),
+    escalationReason: z.string().optional(),
+    conversationContext: z.string().optional(),
   }).pick({
     slotId: true,
     phoneNumber: true,
     category: true,
     reason: true,
+    aiSolutionsSummary: true,
+    escalationReason: true,
+    conversationContext: true,
   });
 
   // Create Slot

8cbc_backend/database/schema.ts

@@ -442,6 +442,10 @@ export const callBookingsTable = pgTable("call_bookings", {
   reason: text("reason"),
   status: callStatusEnum("status").notNull().default("Pending"),
   assignedAgentId: integer("assigned_agent_id").references(() => usersTable.id),
+  // AI Context Handoff fields (invisible to customer, visible to support agents)
+  aiSolutionsSummary: text("ai_solutions_summary"),    // What the AI tried
+  escalationReason: text("escalation_reason"),         // Why AI couldn't resolve
+  conversationContext: text("conversation_context"),   // Key context for agent
   createdAt: timestamp("created_at").defaultNow().notNull(),
   updatedAt: timestamp("updated_at").defaultNow().notNull(),
 });

8cbc_backend/drizzle/0017_next_whirlwind.sql

@@ -0,0 +1,3 @@
+ALTER TABLE "call_bookings" ADD COLUMN "ai_solutions_summary" text;--> statement-breakpoint
+ALTER TABLE "call_bookings" ADD COLUMN "escalation_reason" text;--> statement-breakpoint
+ALTER TABLE "call_bookings" ADD COLUMN "conversation_context" text;