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[Cloudflare Challenges] Add diagnostic collection and WebView guidance to challenge solve troubleshooting - #33039

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[Cloudflare Challenges] Add diagnostic collection and WebView guidance to challenge solve troubleshooting#33039
zeinjaber wants to merge 2 commits into
cloudflare:productionfrom
zeinjaber:zein/2026-08-26-turnstile-challenge-troubleshooting-update

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@zeinjaber

@zeinjaber zeinjaber commented Aug 26, 2026

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Closes DEE-3759

Updates the Challenge solve issues page to:

  • Clarify that Managed Challenge is issued through the same Cloudflare Challenge Platform technology as Turnstile, so Turnstile troubleshooting steps apply.
  • Add a Collect diagnostic information section that links to the existing Gathering information for troubleshooting sites guide for HAR and console log collection, including the need to enable Preserve log and Disable cache for challenge-loop investigations.
  • Add a WebView and mobile app implementations section linking to the Mobile implementation guide for native-app WebView failures.

This avoids duplicating existing content and standardizes the diagnostics Support asks for when troubleshooting Turnstile and Managed Challenge solve failures.

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cloudflare-docs-bot Bot commented Aug 26, 2026

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✅ No issues found in commit e433c8c.

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import { Render } from "~/components";

:::note
Managed Challenge is issued through the Cloudflare Challenge Platform, which uses the same underlying technology as Turnstile. The troubleshooting steps on this page apply to both Turnstile widgets and Managed Challenge failures.

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Let's call this Challenge Pages rather than Managed Challenge

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updated

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3 participants