[AI] What to change: The chat window (when entering a ticket) for Helper. - #202
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burkongla wants to merge 1 commit into
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[AI] What to change: The chat window (when entering a ticket) for Helper.#202burkongla wants to merge 1 commit into
burkongla wants to merge 1 commit into
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…lper. Task: 89e7275a Source: slack Requested by: U04E9DZ5ELF
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Automated PR
Task: What to change: The chat window (when entering a ticket) for Helper.
Description: What to change: The chat window (when entering a ticket) for Helper.
• When a User has created a ticket, and the ticket is not claimed by the helper, the profile name of the user should not be shown as “Customer”, but as “User”.
Do not change: Anything else than what is listed.
Acceptance criteria: When all points listed under “Description and specific values” are implemented the task is done.
Source: slack
Requested by: U04E9DZ5ELF
Classification: visual
Changes
In the helper ticket chat page, the fallback display name for the ticket creator in the 'Info about issue' block is 'Customer'; change this fallback label to 'User' so unclaimed tickets show the creator as 'User'.
Security Review
Status: pass
The diff only changes fallback display strings ("Customer" → "User", "C" → "U") for sender names in the helper ticket detail page. No dependency changes, no user input handling, rendering, auth, or data access changes — no security impact.
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