diff --git a/app/cc_member.go b/app/cc_member.go
index 4a23a618..66f6429d 100644
--- a/app/cc_member.go
+++ b/app/cc_member.go
@@ -137,14 +137,18 @@ func (app *App) PatchMember(ctx context.Context, domainId, queueId, id int64, pa
 	return oldMember, nil
 }
 
-func (app *App) RemoveMember(ctx context.Context, domainId, queueId, id int64) (*model.Member, model.AppError) {
+func (app *App) RemoveMember(ctx context.Context, domainId, queueId, id int64, force bool) (*model.Member, model.AppError) {
 	member, err := app.GetMember(ctx, domainId, queueId, id)
 
 	if err != nil {
 		return nil, err
 	}
 
-	err = app.Store.Member().Delete(ctx, queueId, id)
+	if !force && member.Reserved {
+		return nil, model.NewBadRequestError("member.reserved", "Member is reserved")
+	}
+
+	err = app.Store.Member().Delete(ctx, queueId, id, force)
 	if err != nil {
 		return nil, err
 	}
diff --git a/grpc_api/cc_member.go b/grpc_api/cc_member.go
index 9a023d9e..0471509e 100644
--- a/grpc_api/cc_member.go
+++ b/grpc_api/cc_member.go
@@ -521,8 +521,10 @@ func (api *member) DeleteMember(ctx context.Context, in *engine.DeleteMemberRequ
 		}
 	}
 
+	const force = false
+
 	var m *model.Member
-	m, err = api.app.RemoveMember(ctx, session.Domain(in.GetDomainId()), in.GetQueueId(), in.GetId())
+	m, err = api.app.RemoveMember(ctx, session.Domain(in.GetDomainId()), in.GetQueueId(), in.GetId(), force)
 	if err != nil {
 		return nil, err
 	}
diff --git a/store/sqlstore/cc_member_store.go b/store/sqlstore/cc_member_store.go
index 01a051a6..f36c4b2a 100644
--- a/store/sqlstore/cc_member_store.go
+++ b/store/sqlstore/cc_member_store.go
@@ -390,15 +390,18 @@ from m
 	return member, nil
 }
 
-// TODO add force
-func (s SqlMemberStore) Delete(ctx context.Context, queueId, id int64) model.AppError {
+func (s SqlMemberStore) Delete(ctx context.Context, queueId, id int64, force bool) model.AppError {
 	var cnt int64
 	res, err := s.GetMaster().WithContext(ctx).Exec(`delete
 from call_center.cc_member c
 where c.id = :Id
   and c.queue_id = :QueueId
-  and not exists(select 1 from call_center.cc_member_attempt a where a.member_id = c.id and a.state != 'leaving' for update)`,
-		map[string]interface{}{"Id": id, "QueueId": queueId})
+  and not exists(select 1 from call_center.cc_member_attempt a where not :Force::bool and a.member_id = c.id and a.state != 'leaving' for update)`,
+		map[string]interface{}{
+			"Id":      id,
+			"QueueId": queueId,
+			"Force":   force,
+		})
 
 	if err != nil {
 		return model.NewCustomCodeError("store.sql_member.delete.app_error", fmt.Sprintf("Id=%v, %s", id, err.Error()), extractCodeFromErr(err))
diff --git a/store/store.go b/store/store.go
index f0c71f17..95038e12 100644
--- a/store/store.go
+++ b/store/store.go
@@ -312,7 +312,7 @@ type MemberStore interface {
 	SearchMembers(ctx context.Context, domainId int64, search *model.SearchMemberRequest) ([]*model.Member, model.AppError)
 	Get(ctx context.Context, domainId, queueId, id int64) (*model.Member, model.AppError)
 	Update(ctx context.Context, domainId int64, member *model.Member) (*model.Member, model.AppError)
-	Delete(ctx context.Context, queueId, id int64) model.AppError
+	Delete(ctx context.Context, queueId, id int64, force bool) model.AppError
 	MultiDelete(ctx context.Context, domainId int64, del *model.MultiDeleteMembers, withoutMembers bool) ([]*model.Member, model.AppError)
 	ResetMembers(ctx context.Context, domainId int64, req *model.ResetMembers) (int64, model.AppError)