+
+
+
AI Handoff Context
+
+
+ {bookingData.aiSolutionsSummary && (
+
+
What AI Tried
+
{bookingData.aiSolutionsSummary}
+
+ )}
+
+ {bookingData.escalationReason && (
+
+
Escalation Reason
+
{bookingData.escalationReason}
+
+ )}
+
+ {bookingData.conversationContext && (
+
+
Conversation Context
+
{bookingData.conversationContext}
+
+ )}
+
diff --git a/8cbc_frontend/components/ui/modals/schedule-call/schedule-call-modal.tsx b/8cbc_frontend/components/ui/modals/schedule-call/schedule-call-modal.tsx
index 271941aa..bdb818a7 100644
--- a/8cbc_frontend/components/ui/modals/schedule-call/schedule-call-modal.tsx
+++ b/8cbc_frontend/components/ui/modals/schedule-call/schedule-call-modal.tsx
@@ -46,6 +46,10 @@ type Props = ScheduleCallChatProps & {
suggestedTime?: string; // HH:mm:ss
// Voice mode props
isVoiceMode?: boolean;
+ // AI Context (invisible to customer, passed through to backend)
+ aiSolutionsSummary?: string;
+ escalationReason?: string;
+ conversationContext?: string;
};
const ScheduleCallModal: React.FC
= ({
@@ -64,6 +68,10 @@ const ScheduleCallModal: React.FC = ({
persistedDate,
persistedTime,
isVoiceMode,
+ // AI Context (invisible to customer)
+ aiSolutionsSummary,
+ escalationReason,
+ conversationContext,
}) => {
const chatSocket = useChatSocket();
const voiceSocket = useVoiceSocket();
@@ -116,6 +124,10 @@ const ScheduleCallModal: React.FC = ({
phoneNumber: phoneNumber, // Already in E.164 format from PhoneInput
category: topic as CallCategory,
reason: details,
+ // AI Context passthrough (invisible to customer)
+ aiSolutionsSummary,
+ escalationReason,
+ conversationContext,
});
await new Promise((resolve) => setTimeout(resolve, 1000));
diff --git a/8cbc_frontend/components/voice/voice-overlay.tsx b/8cbc_frontend/components/voice/voice-overlay.tsx
index 8637c098..02125e4d 100644
--- a/8cbc_frontend/components/voice/voice-overlay.tsx
+++ b/8cbc_frontend/components/voice/voice-overlay.tsx
@@ -115,6 +115,10 @@ export const VoiceOverlay = ({
suggestedDetails: payload.suggestedDetails,
suggestedDate: payload.suggestedDate,
suggestedTime: payload.suggestedTime,
+ // AI Context (invisible to customer, passed through to backend)
+ aiSolutionsSummary: payload.aiSolutionsSummary,
+ escalationReason: payload.escalationReason,
+ conversationContext: payload.conversationContext,
}
});
} else if (payload.operationType === 'cancel_call') {
diff --git a/8cbc_frontend/contexts/ChatbotContext.tsx b/8cbc_frontend/contexts/ChatbotContext.tsx
index 7953bd86..85526eda 100644
--- a/8cbc_frontend/contexts/ChatbotContext.tsx
+++ b/8cbc_frontend/contexts/ChatbotContext.tsx
@@ -244,6 +244,10 @@ export const ChatbotProvider = ({ children }: ChatbotProviderProps) => {
suggestedDetails: p.suggestedDetails,
suggestedDate: p.suggestedDate,
suggestedTime: p.suggestedTime,
+ // AI Context (invisible to customer, passed through to backend)
+ aiSolutionsSummary: p.aiSolutionsSummary,
+ escalationReason: p.escalationReason,
+ conversationContext: p.conversationContext,
},
};
diff --git a/shared/types/api.types.ts b/shared/types/api.types.ts
index e0407821..31a47056 100644
--- a/shared/types/api.types.ts
+++ b/shared/types/api.types.ts
@@ -122,6 +122,10 @@ export interface CallBooking {
reason: string | null;
status: CallStatus;
assignedAgentId: number | null;
+ // AI Context Handoff fields (invisible to customer, visible to support agents)
+ aiSolutionsSummary: string | null;
+ escalationReason: string | null;
+ conversationContext: string | null;
createdAt: string;
updatedAt: string;
}
diff --git a/shared/types/confirmation.types.ts b/shared/types/confirmation.types.ts
index 4628c929..2fd03d4b 100644
--- a/shared/types/confirmation.types.ts
+++ b/shared/types/confirmation.types.ts
@@ -29,6 +29,10 @@ export interface ScheduleCallConfirmation {
suggestedDetails?: string;
suggestedDate?: string;
suggestedTime?: string;
+ // AI Context (invisible to customer)
+ aiSolutionsSummary?: string;
+ escalationReason?: string;
+ conversationContext?: string;
}
export interface CancelCallConfirmation {
@@ -72,6 +76,10 @@ export interface ScheduleCallConfirmationResponse {
phoneNumber?: string;
category?: string;
reason?: string;
+ // AI Context passthrough
+ aiSolutionsSummary?: string;
+ escalationReason?: string;
+ conversationContext?: string;
}
export interface CancelCallConfirmationResponse {