Implement automated escalation with SLA tracking

[Smartdevs17]

Context

Issues need automated escalation with SLA tracking.

Current Limitation

Escalation is manual with no SLA tracking.

Expected Outcome

• Automated escalation rules
• SLA tracking and reporting
• Escalation notifications
• Escalation analytics

Acceptance Criteria

• Automated escalation rules
• SLA tracking per issue type
• SLA breach notifications
• Escalation analytics
• Escalation dashboard
• Escalation API
• Escalation documentation