## Context SLAs need monitoring with breach alerts. ## Current Limitation No SLA monitoring exists. ## Expected Outcome - SLA tracking - Breach detection - SLA alerts - SLA reporting ## Acceptance Criteria - [ ] SLA definition per tier - [ ] Real-time SLA tracking - [ ] Breach detection and alerts - [ ] SLA reporting - [ ] SLA analytics - [ ] SLA credits - [ ] SLA documentation
Context
SLAs need monitoring with breach alerts.
Current Limitation
No SLA monitoring exists.
Expected Outcome
Acceptance Criteria